1. What is your return and exchange policy?
You can return or exchange your product within 7 days of receiving it, provided the item is in its original condition and unused.
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For manufacturing defects or size issues, we offer exchanges with the customer covering the shipping cost.
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For returns, the shipping cost will be deducted from the refund.
2. How long does shipping take?
Shipping takes 2-5 business days depending on your location within Egypt. The delivery time may vary based on the region and courier availability.
4. Can I change the size of my order after it has been placed?
Once your order has been placed, we cannot guarantee size changes, but you can contact our customer service team immediately. If the order has not yet been processed or shipped, we will do our best to assist you.
5. Do you offer international shipping?
Currently, we only offer shipping within Egypt. Stay tuned for future international shipping updates.
6. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your package's status.
7. Can I cancel my order?
Orders can only be canceled if they have not yet been processed or shipped. Please contact our customer service team as soon as possible to request a cancellation.
8. How do I know if a product is in stock?
Product availability is listed on each product page. If the item is out of stock, you can sign up for an email notification to be informed when it’s back.
9. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them directly from our website, and they are available in various denominations.
10. What materials are your clothes made from?
Our products are made from high-quality fabrics that ensure both comfort and durability. For more specific details, please refer to the product descriptions on the website.